Privacy Policy

Last Updated: June 2026

Mishal’s is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us, submit an enquiry, join our mailing list or interact with Mishal’s online.

Who We Are

This website is operated by Mishal’s Cafe Limited.

Information We May Collect

We may collect personal information when you use our website or contact us, including:

• Your name
• Email address
• Phone number
• Enquiry details
• Catering, franchise, loyalty or general contact information submitted through forms
• Any information you choose to provide in a message
• Website usage data, such as pages visited, device type and browser information

How We Use Your Information

We use your information to:

• Respond to enquiries submitted through our website
• Manage catering, corporate order, franchise or partnership enquiries
• Provide information about Mishal’s Club, offers, updates and rewards where you have chosen to receive them
• Improve our website, services and customer experience
• Maintain website security and performance
• Meet legal, regulatory and business requirements

Contact Forms and Enquiries

When you submit a form on our website, the information you provide is used to respond to your enquiry. This may include general café enquiries, catering requests, corporate orders, franchise enquiries, investor interest, loyalty updates or other business-related messages.

We will only use your information for the purpose for which it was submitted, unless you have given us permission to contact you for other updates.

Marketing and Updates

If you sign up to receive updates from Mishal’s, we may contact you about opening news, menu updates, Mishal’s Club, loyalty rewards, promotions and brand announcements.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor activity and enhance the user experience.

Cookies may help us understand how visitors use the website, which pages are visited and how the website performs. You can manage or disable cookies through your browser settings.

For more information, please see our Cookie Policy.

Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted service providers where necessary to operate our website, manage enquiries, send communications, provide technical support or comply with legal requirements. These providers are expected to handle your information securely and only for the agreed purpose.

Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

While we work to keep your information secure, no website or online transmission can be guaranteed to be completely secure.

How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purpose it was collected, including responding to enquiries, managing customer relationships, meeting legal obligations and maintaining business records.

Your Rights

Depending on applicable data protection laws, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications
• Request a copy of your information

To exercise your rights, please contact us using the details below.

Third-Party Links

Our website may include links to third-party websites, such as delivery partners, social media platforms or other external services. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before using those services.

Children’s Privacy

Our website is not intended to collect personal information from children. If we become aware that personal information has been provided by a child without appropriate consent, we will take steps to remove it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or business operations. The updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: