Terms & Conditions

Last Updated: June 2026

Welcome to the Mishal’s website. These Terms & Conditions explain the rules for using our website and submitting enquiries through our online forms.

By using this website, you agree to these Terms & Conditions. If you do not agree with them, please do not use this website.

Who We Are

This website is operated by Mishal’s Cafe Limited.

Use of This Website

You agree to use this website only for lawful purposes. You must not use the website in any way that may damage, disable, overload or impair the website, interfere with other users, attempt to gain unauthorised access, or submit false, misleading or harmful information.

We may update, suspend or remove parts of the website at any time without notice.

Website Information

We aim to keep the information on this website accurate and up to date. However, website content may change from time to time and we do not guarantee that all information will always be complete, current or free from errors.

Menu items, prices, opening times, locations, availability, offers, franchise information and other details may change without notice. Please contact us directly if you need confirmation before visiting, ordering or submitting an enquiry.

Menu, Food and Allergen Information

Any menu information shown on this website is provided for general guidance only. Ingredients, recipes, preparation methods, portion sizes, prices and availability may change.

If you have a food allergy, intolerance or dietary requirement, please contact Mishal’s directly before ordering or consuming any food or drink. We cannot guarantee that any product will be completely free from allergens or cross-contamination.

Enquiry Forms

Our website may include forms for general enquiries, catering, corporate orders, Mishal’s Club, franchise enquiries, investor relations, careers or other business enquiries.

Submitting a form does not create a contract, booking, franchise agreement, investment agreement, employment relationship or confirmed order. A member of our team may contact you to discuss your enquiry further.

We reserve the right not to respond to enquiries that are incomplete, inaccurate, inappropriate or unrelated to our business.

Catering and Corporate Orders

Catering and corporate order enquiries submitted through the website are not confirmed until they have been reviewed and accepted by Mishal’s. Availability, pricing, menu options, delivery or collection arrangements and any special requirements will be confirmed separately.

Franchise and Investor Enquiries

Any franchise, investor or partnership information on this website is provided for general information only. It does not constitute an offer, guarantee, investment advice, financial promotion or binding agreement.

Submitting a franchise or investor enquiry does not guarantee approval, availability of opportunities, financial return or any formal relationship with Mishal’s. Any future franchise, investment or partnership discussions will be subject to separate documentation, due diligence and agreement.

Mishal’s Club

Mishal’s Club may offer updates, rewards, promotions or future digital benefits. Any benefits, offers or rewards may be subject to separate terms, availability, eligibility criteria and expiry dates.

We may change, pause or withdraw Mishal’s Club features, rewards or promotions at any time.

Intellectual Property

All content on this website, including text, images, branding, logos, design, graphics, icons, layouts and other materials, belongs to Mishal’s or its licensors unless otherwise stated.

You may view and use the website for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, publish or use any website content for commercial purposes without written permission from Mishal’s.

Third-Party Links

This website may include links to third-party websites or services, such as social media platforms, delivery partners, map services or other external websites.

These links are provided for convenience only. Mishal’s is not responsible for the content, availability, privacy practices or terms of any third-party website. You should review third-party terms and policies before using their services.

Limitation of Liability

We do our best to keep the website available, secure and accurate, but we do not guarantee that the website will always be uninterrupted, error-free or free from harmful components.

To the fullest extent permitted by law, Mishal’s will not be liable for any loss or damage arising from your use of, or inability to use, this website, including reliance on website content or use of third-party links.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Privacy and Cookies

Your use of this website is also governed by our Privacy Policy and Cookie Policy. These explain how we collect, use and protect personal information and how cookies may be used on the website.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

By continuing to use the website after changes are made, you agree to the updated Terms & Conditions.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes relating to these Terms & Conditions or your use of the website will be subject to the courts of England and Wales.

Contact Us

If you have any questions about these Terms & Conditions, please contact us: